FAQ- your questions answered
FAQ
This list answers almost all of the questions our fans have asked over the years. For more details, read our blog and sign up for weekly emails. We care about YOU!
We make this ice cream for YOU!
Our Vision is to serve you delicious ice cream you can feel great about eating! Organic ice cream made from scratch in a sustainable, and thoughtful way using the freshest, in-season, locally sourced ingredients.
Our vision is for you to taste the love at the first bite. Our purpose is to make a positive change in the world. “TastheTheLove”
We only use certified gluten free and certified organic oat flour.
We offer many vegan flavors at all times in our dip case, store freezer, and online.
Do you make everything here?
YES! We handcraft all our products in-house, using only fresh and organic ingredients.
Is this your only store?
This is the only Revival store, though you can find us in a handful of natural food stores from Big Sur, Monterey to Santa Cruz. We also SHIP nationwide.
I'm from out of town..
We ship nationwide! All orders are shipped on Wednesday with Thursday deliveries.
You can order directly through us with Fedex overnight delivery. We choose overnight to ensure it comes to you frozen with enough dry ice using our green insulators.
You can also order through goldbelly directly here: https://www.goldbelly.com/revival-ice-cream
Shipping
We ship on Wednesdays with FedEx overnight.All orders must be received by Monday noon (12pm PT) to ship the same week. All custom cake orders need 72-hour notice. We are unable to make any modifications or cancellations to orders, please double check your order before checking out.
Why are you cashless?
Being cashless is cleaner and safer for you and our team. It also allows for faster and more accurate service. But don't worry if you have cash. You can always use your cash for a preloaded Revival card. Great as a gift or handy for when you need a tasty treat!
How long does your ice cream last?
Six months unopened. Opened, simply line with parchment paper for a longer shelf life.
When do you change your flavors?
We have our signature flavors available at all times in-store and on-line. Sign up to receive emails, or follow us on Instagram and Facebook, to get the latest on our limited seasonal flavors and our POP-UP flavors (these are small batch flavors only available locally)
Are dogs allowed in the store?
Service animals are allowed in store.
Which ice cream has NO sugar?
All of our ice cream has organic cane sugar, or coconut nectar. We use fresh fruit and produce which also contains natural sugars.
Do you have low sugar ice cream?
Are all of your ingredients organic and local?
Wherever possible we use organic ingredients over anything else. Our ice cream base is 100% organic.
Do you make custom order cakes?
Yes! We need at least 3 days notice. Please order/ prepay online or in store.
I have Celiac’s Disease, is your ice cream 100% safe for me?
Our oat flour is certified gluten free. we don’t process any gluten in our store, but we can’t say the same for other ingredients. Please take caution if you have any severe allergies.
Do you recycle your gift cards?
Yes! Please return your gift card to the cashier when you’re through or re-upload
I have an idea for a new flavor, will you make it?
If you leave a note in our suggestion box, our team looks for new suggestions weekly
How long will my reusable pint keep my ice cream frozen?
Our reusable pints will keep your ice cream frozen for about 3 hours, cold bags are the same with ice. Considering you are not leaving your ice cream in the sun.
Do you use gelatin?
NO! Our marshmallow is made in-house using egg whites!
Do you use eggs in your ice cream?
Some of our flavors contain egg. We also use egg whites for our marshmallow fluff. (Nuts and Fluff contains marshmallow) Please ask our servers for information if you have a severe food allergy.
Do you deliver locally?
Yes through Doordash, Postmates, Grubhub and Delivery.com
Which of your products are gluten free?
ALL of our products are gluten free. We use only certified gluten free oat flour.
Do you have nutritional labeling ?
Yes we do for our top sellers. Please check those out online.
Do you have toppings?
Yes, we offer a variety of delicious toppings:
Cookie Dough Bites, Hazelnut Crunch, Honeycomb Candy, Waffle Pieces, Rainbow Sprinkles, Chocolate Sprinkles and of course torched Marshmallow fluff
Can I taste the ice creams? Why don’t you offer tasting?
For your health and safety we do not offer samples but if you are ever unhappy with a flavor, we are happy to swap it for a new one!
Why wasn't there more Honeycomb candy in my pint of Bee’s Knees ice cream?
What makes our Bee's Knees unique is the Organic Handcrafted Base Infused with Beeswax
During the churning process we add in honey and honeycomb candy. Because honeycomb is sugar, it dissolves over time. That's just the chemistry. Read more on our blog
To avoid this natural chemical process, we would have to use stabilizers and other additives to protect the sugars from dissolving. Unlike commercial brands we never use stabilizers or additives.
But...we understand you may want more delicious honeycomb candy so we offer additional bags in-store and on-line.
We stand behind our quality and prices.
We stand behind our high, quality product. Yes, it costs more to produce but we never compromise on the quality of our ingredients or our handcrafted process.
Revival is 100% handcrafted with the freshest and organic ingredients. We hold ourselves to a higher standard so YOU can feel great about eating it!